Coupons & Promotions

To ensure fairness and consistency, only one coupon or promotional code may be used per order.
Discounts may not be combined, stacked, or applied retroactively. Additional promotions cannot be added once an order has been placed. BOGO NO coupon.

Minor cosmetic damage to outer packaging that does not affect product integrity is not considered damage.

Approved returns or exchanges may be subject to a return and exchange postage fee of up to $21.99 (plus applicable taxes).
If your original order included free shipping, the full outbound shipping cost may be deducted from your refund.

Shipping and handling fees are non-refundable.

• Fragrance Oils (no exceptions)
  We strongly recommend ordering samples before committing to a full-size purchase.
• E-Gift Cards
• Subscription services (Scent Care Club)
• Samples or complimentary products
• Personalized or made-to-order items
• Items marked “Final Sale” on the product page

• All parts and accessories must be included
• Clear photos are required for all claims
• Returns must be approved before shipping

Used diffusers are not eligible for return or refund.
You may not “test drive” a machine and return it.

Approved diffuser returns are subject to a 40% restocking fee.

If your diffuser arrives defective or damaged, please email photos to support@houseofpearsoul.com within 5 days of receipt.
We test each machine before it leaves our warehouse.

Lost or Stolen Packages .                                                                                                                        

Orders marked as delivered by the carrier are not eligible for refunds or replacements due to loss or theft. We encourage customers to select shipping protection for added peace of mind.

• Cancel or refuse any order at our discretion
• Reject returns that do not meet the conditions outlined above
• Refuse service for any reason

By purchasing from House of Pearsoul, you agree to these terms and conditions.

House of Pearsoul
Effective Date: May 11, 2026

At House of Pearsoul, we believe your home should feel safe, soulful, and beautifully curated — and the same goes for your experience with us online. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, shop our collections, or engage with our brand.

By using our website, you agree to the practices outlined below.

When you interact with House of Pearsoul, we may collect the following information:

This may include:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information
• Purchase history

We may also collect:

• Device type
• Browser information
• IP address
• Website usage and browsing behavior
• Cookies and analytics data

Your information helps us create a more seamless and elevated experience. We may use your information to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations and shipping updates
• Share promotions, launches, and soulful lifestyle content
• Improve our website and customer experience
• Personalize marketing and product recommendations
• Prevent fraud and maintain website security

When you subscribe to our mailing list, you may receive updates about:

• New product launches
• Exclusive promotions
• Sunday Soul Reset emails
• Home inspiration and lifestyle content

You may unsubscribe at any time using the link included in our emails.

All payments are processed securely through trusted third-party payment providers. House of Pearsoul does not store or have direct access to your complete payment card information.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember customer preferences
• Analyze website traffic
• Support advertising and retargeting efforts

You can modify your browser settings to disable cookies if preferred.

We respect your privacy and do not sell your personal information.

We may share limited information with trusted service providers that help us operate our business, including:

• Payment processors
• Shipping providers
• Email marketing platforms
• Website analytics services

These partners are only given the information necessary to perform their services.

Depending on your location, you may have the right to:

• Request access to your personal data
• Correct or update your information
• Request deletion of your information
• Opt out of marketing communications

To make a request, please contact us using the information below.

We retain customer information only as long as necessary to fulfill orders, comply with legal obligations, and support business operations.

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites.

House of Pearsoul does not knowingly collect personal information from children under the age of 13.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on this page with a revised effective date.

“Luxury should feel beautiful, online and at home.”

Made with you in mind.