At House of Pearsoul, every order is thoughtfully prepared and packaged with care. Please review the information below to help ensure a smooth delivery experience.

Orders are typically processed within 2–4 business days, excluding weekends and holidays. During high-volume periods, product launches, or seasonal promotions, processing may take slightly longer.

Once your order ships, you will receive a shipping confirmation email with tracking information at the email address provided at checkout. Please ensure your email address is accurate so you can receive important order and delivery updates.

Shipping transit times vary by destination and carrier. Estimated delivery dates are provided by the carrier and are not guaranteed. Delays may occur due to weather, carrier operations, or other circumstances beyond our control.

Please review your shipping and billing information carefully before completing your purchase.

Orders with incomplete, inaccurate, or unverified information may require additional review, which can delay processing by 1–2 business days.

Customers are responsible for providing an accurate shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to assist before the order ships.

Every order is carefully packaged to help protect the products inside. Products are individually placed in sealed plastic bags before being packed for shipment to provide an additional layer of protection during transit.

Minor cosmetic damage to outer packaging may occasionally occur during shipping and does not necessarily affect the product inside.

If your order arrives with significant damage affecting the product itself, please contact us within 48 hours of deliveryand include photos of the product and packaging so we can review the issue and assist you.

If your package is delayed or appears to be lost, please contact us at support@houseofpearsoul.com. We are happy to help review the tracking information and assist with the next steps.

For shipping questions or assistance with your order, please email support@houseofpearsoul.com.

Thank you for shopping House of Pearsoul.

Live beautifully. Live Pearsoul.