At House of Pearsoul, we take pride in the quality and care of our products. While we hope you love every purchase, we understand that life happens.

If your order arrives damaged, please notify us within 5 days of delivery and include clear photos of the item and packaging so we can assist you promptly.

Minor cosmetic damage to outer packaging that does not affect the product itself is not considered product damage.

Approved returns or exchanges may be subject to a return or exchange postage fee of up to $25+, plus applicable taxes. If your original order included free shipping, the outbound shipping cost may be deducted from your refund.

Shipping and handling fees are non-refundable, except where required by law or when House of Pearsoul determines that an error occurred on our part.

The following items are final sale and cannot be returned or exchanged, except where required by law:

• Fragrance Oils — We strongly recommend ordering samples before committing to a full-size purchase.
• E-Gift Cards
• Subscription services, including Scent Care Club
• Samples or complimentary products
• Personalized or made-to-order items
• Items marked “Final Sale” on the product page

Our fragrance oils are selected and formulated with quality and performance in mind. We work with suppliers that provide applicable fragrance safety documentation and follow relevant IFRA guidance for intended uses.

Please use fragrance oils only as directed and review all product instructions and safety precautions. Keep oils out of reach of children and pets, avoid direct contact with furniture and artwork, and do not apply them to skin unless the product is specifically intended for that use.

Returns

Diffusers may be returned within 5 business days of purchase or delivery, whichever is later, only if unused and in their original packaging.

All parts and accessories must be included. Clear photos are required for return claims, and returns must be approved before shipping.

Used diffusers are not eligible for return or refund, except where required by law or covered by an applicable warranty.

Restocking Fee

Approved diffuser returns are subject to a 40% restocking fee.

Defective or Damaged Machines

If your diffuser arrives defective or damaged, please email support@houseofpearsoul.com within 5 days of receipt and include clear photos of the machine and packaging.

Diffusers carry a one-year manufacturer warranty, subject to the manufacturer's terms and registration requirements. Warranty registration and claims must be completed directly with the manufacturer.

Replacement parts may be available through the manufacturer's website. We recommend reviewing the warranty terms and considering additional protection where available.

Pillows are made to order and are non-refundable unless they arrive damaged or defective. Please notify us within 5 days of delivery and include photos so we can assist you.

If tracking shows your package as delivered but you cannot locate it, please contact support@houseofpearsoul.com. We can help review the tracking information and advise on the next steps.

Shipping protection may be available at checkout for added peace of mind. Any claim is subject to the protection provider's terms.

House of Pearsoul reserves the right to cancel or refuse orders, reject returns that do not meet the conditions above, and decline service where permitted by law.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

For questions or return assistance, please contact support@houseofpearsoul.com.